FAQs

You Asked, We Answered

Looking for more information about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch today.

How do I know that what I am buying, is what you state it is?

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We take quality control VERY seriously. When fabrics don't come with compositions, or fabric type, we still do our own tests and quality checks to ensure accuracy. We know and understand how important it is to you, when choosing fabrics that you know what you're buying. So we do our utmost to make sure we are correct with our descriptions. In the descriptions we will add a short "Ideal for" list to give you an idea on the fabric and what it could be used for. This is not an exhaustive list. But from feedback from customers and as a sewer myself (Sophie) we find it very useful. 

 

Did you know that it is illegal to knowingly advertise products falsely?  QUICK TIP: If you want a quick, easy way to test if a product has cotton in, take a corner and scrunch it in your hand and hold for a few seconds to 1minute until its warm. IF it is creased it will most likely contain a high content of cotton or natural fibres. Another way is to burn test a piece, if it burns and turns to ash it is cotton. Remember though if its a cotton mix then it may melt slightly too, eg fleece back as fleece is usually polyester. 

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There are soo many names for the same fabrics now, don't you find it confusing at times? Here are some examples:

•  Lycra and spandex are the same thing, both made out of elastane. The quality will differ based on who manufactures/creates it but ultimately the same thing.

• Cotton Interlock, Also known as 100% cotton t shirting, (it has no elastane to give it that recovery you get with fabrics containing it), so we call it cotton t-shirt fabric, we have asked many customers over the years do they know what cotton interlock is? And the simple answer is no for 98% of them. So we keep it as easy as possible for you to understand what you are buying.

• Ponte and pone de roma and ponti, all the same thing, so to make it easier for you, we have put together a fabric information section which describes our fabrics. You can see that here (click here).

 

Can I cancel my order? 

Yes if it has not  been dispatched already, but if it has been dispatched, please see returns policy.

 

My order is urgent, how can I ensure to get it quickly?

For urgent orders, we advise you put in the additional information URGENT and we can prioritize your order. DPD is usually the quickest but we make no guarantees on any courier or royal mails services.

 

Can you source a specific fabric?

Sometimes, so do drop us a message and we will do our best. But please note. Depending on which supplier that has it, depends on cost.

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Why is my fabric not cut 100% straight?

We use tailoring scissors to cut our fabric. We try our utmost to get the fabric as straight as possible. If it's wonky do check as usually we will cut over the metre so you have 1m from shortest points. 

 

My fabric is not bang on 100cm / 1m in length. Why?

We try our utmost to cut fabrics exactly on 100cm / 1m in length, but we do say allow upto 5% difference either way. But 99% of our fabrics are cut between 97cm and 103cm. 

 

Where do you ship to?

Currently we can ship to England

Scotland / Highlands

Northern Ireland

Ireland 

Jersey 

Guernsey / Jersey 

For other areas please message for a personalised quote

 

Can I add to an order?

When you place an order the shipping / postage costs are worked out by weight. Should you want to add to your order contact us and we will see what we can do. Extra postage may need to be added and fees may be added as well.

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What are your processing times for dispatching an order?

From ordering to us making up your order ready for dispatch can take between 3 & 5 working days, during extremely busy times it may take upto 7 working days.  Working days are classed as Mon to Fri.

 

My address is wrong what should I do?

If for any reason your address is wrong and you need to change it the quickest way to contact us is through Facebook or Email. Let us know ASAP that your details are incorrect and tell us the correct ones. We usually ship same day or next working day so telling us quickly will stop your parcel from going to the wrong address. 

 

PLEASE ALWAYS double check your details at the checkout as parcels sent to the wrong address will not be refunded as this is your responsibility. Should we get that parcel returned then we will happily send to your correct address at postage charges covered by you. 

 

 

I have a problem with my order what should I do?

On the rare occasion where we have got your order wrong, please contact us within 48hours of receiving so we can rectify this for you. 

 

 

I have received a refund but not been contacted first, what should I do?

If we have sent a refund, it will be due to an out-of-stock item. However, we always try to contact customers via email first to notify you and ask if you would like to choose something else or receive a refund. So please check your emails. Should we not get a response after 2 to 3 days we will automatically refund and send. On the rare occasion where we are super busy we will automatically refund your missing items. This is most likely the case when we do a big price crash such as at Christmas.